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NO
SMOKING IN VILLA ST. JOHN! ·
Smoking is not allowed in Villa St. John. Guests may smoke
outside on the balconies or on the grounds. Guests who smoke indoors at Villa
St. John will be charged a fee of $500 plus $150 per contaminated room to
cover the cost of cleaning such room(s). We are serious about this -
one of our owners is asthmatic and cannot stay in a room in which people have
been smoking. PAYMENT
POLICIES ·
RESERVATIONS AND CONFIRMATION: A 50% deposit of
gross rental plus the U.S. Virgin Island's hotel
tax (10%) is due 10 days after verbal confirmation of the reservation. When
deposit is received, a written confirmation will be mailed, emailed, or
faxed.
·
PAYMENT METHODS: We
accept Visa, MasterCard, American Express, Discover, Check
& Money Order. ·
FINAL BALANCE is due 60 days prior to travel
date. ·
MAILING ADDRESS FOR PAYMENTS: ·
DAMAGE DEPOSIT: A $1,000 security deposit is
required. This is to be paid by a separate check at the same time as
the 1st rental payment is due and will be held until all charges are cleared
(generally 30 - 45 days). If paying with a credit card, the processing fee will be deducted from your security deposit. ·
CAPACITY OF VILLA: The total number of guests
permitted in the Villa anytime is restricted to the number of guests who have
been scheduled and who have paid. If additional guests stay over the number
scheduled, $500 per additional guest will be charged, part of which may be
taken from the deposit. If 1-4 guests rent Villa St John, they will be
renting the Guest Villa. If 5-8 Guests
rent Villa St John they will be renting the Grand Villa. If 9 or more guests rent Villa St John, they
will be renting both the Guest Villa and the Grand Villa CANCELLATION
POLICIES ·
In the event you cancel your reservation for any
reason, you are still responsible for your full rental amount unless a
replacement rental is obtained for Villa St. John. HURRICANE
POLICY ·
Hurricane season is from June 1 – November 30. If a
hurricane is threatening the island during your stay, we reserve the right to
ask you to depart early. The guest is responsible for all additional charges
related to any act of nature. In the event of a hurricane or any natural
disaster during you vacation, the staff will assist in any way possible, but
is not responsible for anything that may result. ·
Traveler’s Cancellation Insurance is STRONGLY
ADVISED, as there is no refund for weather, or any acts of nature. Retained
monies will be credited toward a future reservation for the same villa if
completed within 6 months. If you must evacuate the villa prematurely,
the prorated value will be credited toward future travel at the same property
within 1 year of evacuation date. ·
Travel Insurance Companies (provide for convenience only, no
recommendation is made regarding any insurance company): RETURNING
YOUR SECURITY DEPOSIT ·
SMOKING is not allowed in Villa St. John. Guests
who smoke indoors at Villa St. John will be charged a fee of $500 plus $150
per room to cover the cost of cleaning "contaminated"
room(s). ·
PHONE CALLS: Local calls are free, and you do not
need to use an area code. For long distance calls, guests are to use their
own credit card; if any long distance calls are charged to the house number,
the cost will be deducted from the deposit before it is returned. ·
DAMAGE TO THE VILLA OR FURNISHINGS: Guests are asked
to treat the Villa and its indoor and outdoor furnishings with care, as in
their own home. Much furniture in both villas is new. Guests are expected to
use coasters on the furniture and not to place heavy or rough items on the
furniture. In bedrooms, keys and hard/sharp objects should be placed on the
mats on the dressers set there for that purpose. If furniture or furnishings
get broken or missing, or if there is damage beyond normal wear and tear to
the Villa or its furnishings, we will deduct from the deposit an amount that
will allow us to replace the broken/damaged/missing item. ·
KEYS: We provide keys upon arrival at the villa.
All keys must be returned at the end of the stay. Lost keys result in a $25 charge to the
guest for each set of lost keys. ·
PETS: are not allowed in Villa St. John. ·
ORDERLINESS OF THE VILLA: Generally, new
guests arrive a few hours after "old" guests depart. This means
that cleaning and getting the Villa ready for the new guests must be done
quickly. Hence, guests are asked to leave the Villa in an orderly manner.
Please load the dishwasher with dirty dishes and run it as you leave. Please
leave used linens in the bedrooms. Rearranging the furniture or removing any items
from the Villa is prohibited. Guests will be charged for broken or missing
items, and will be charged an additional fee for cleaning if the Villa is
left in a state that requires additional cleaning or repairs. ·
YOUR SECURITY DEPOSIT: LESS ANY EXTRA CHARGES
will be returned to you as soon as the telephone bill is received and cleared
for the period in which you stayed in the Villa; any deductions will be
explained. LIABILITY ·
St. John Villa LLC assumes no liability for property
loss or damages, nor liability for injury, accidents, or delays to guests.
Furthermore, guests are responsible for Villa St. John during occupancy, and
must lock the Villa's windows and doors securely when not on the premises,
and must conduct themselves in a judicious and responsible manner. ARRIVING
AND LEAVING VILLA ST. JOHN ·
Check-in time is 3:00 pm or later. ·
Check-out time is 10:00 am or earlier. ·
Information about ferry schedules can be obtained
online at www.stjohnusvi.com/ferry.html ·
The passenger ferry runs from Red Hook in St. Thomas
to Cruz Bay and back. The first boats leave Cruz Bay at 6:00 and 7:00 am. The
first boats leave Red Hook at 6:30 and 7:30 am. Then, boats leave every hour
on the hour both ways. The last boat leaves Cruz Bay at 11:00 pm, and Red
Hook at midnight. The ferry takes about 15 to 20 minutes. ·
A passenger ferry also runs from Downtown St. Thomas
(Charlotte Amalie) to Cruz Bay and back; the trip takes about 45 minutes in
each direction. The first of these ferries leaves Cruz Bay at 7:15 am; the
last at 3:45 pm. (Check the schedule for details.) The ferry schedules change so please check
the information online. ·
There are also two car ferries that run from Red Hook
to Cruz Bay every half hour starting at 6:15 am and ending at 7 pm. (Please
recheck this schedule information for schedule changes.) ·
Our Villa Manager will meet you at the ferry dock
when you arrive on St. John. Please contact our manager with
information about your arrival time on St. Thomas or other
arrangements so she can meet up with you to give you the key to the Villa,
explain procedures, etc. Please refer to the bottom of this document
for our manager's contact information. HOUSEKEEPING
AND SERVICES AT THE VILLA ·
A Villa Manager is on call if assistance is
needed or a problem occurs. Please refer to the bottom of this document
for our manager's contact information. ·
MID-WEEK HOUSEKEEPING SERVICE The Villas are
cleaned before new guests arrive. Our housekeeping staff comes mid-week to
tidy up if you have rented the villa for at least a week. On Wednesdays,
fresh linens are put out. Additional cleanings may be purchased. ·
GARBAGE REMOVAL:
Unless otherwise noted in the villa, guests are
expected to remove their garbage from the villa and take it to the nearest
dumpster daily, which your Greeter will point out to you upon your
orientation. This is a necessary part
of living in the Tropics. Failure to
remove garbage upon departure will result in a minimum $50 charge to the
guests. ·
SERVICE/REPAIRS: From time to time, maintenance
personnel must stop by the Villa to make repairs. Every effort is made not to
disturb guests, but on occasions a repairman must enter the Villa when guests
are there. If a maintenance problem is noted, please inform the
Villa Manager immediately. Every attempt will be made to repair the
problem promptly; however, please remember that some parts must come from
"off island" and can result in delays. ·
POOL SERVICE AND GROUNDS MAINTENANCE: Pool service and
grounds maintenance occur weekly. ·
POWER OUTAGES: Occasionally, St. John suffers from
power outages. Should this occur, flashlights are available for the use of
our guests. Please do not flush toilets or use electricity during these
periods. ·
WATER CONSERVATION AND WATER PROBLEMS: Water
conservation is an important part of life on St. John. Some water is hauled
in from St. Thomas, but mostly rainwater is collected in cisterns under the
house. PLEASE USE ONLY WHAT YOU NEED. We sometimes experience water
shortages and beg your indulgence. If the house has no water, please call the
Villa Manager. It may just be that we need to switch cisterns. GATHERINGS
AT THE VILLA ·
Villa St. John is rented to family groups and
responsible adults only; absolutely NO house parties or functions such as
weddings, meetings, or parties involving outside individuals are allowed
without advance WRITTEN permission from the owners or the Villa Manager.
Guests shall be sufficiently quiet and peaceful so as not to disturb other
residents of the neighborhood. RENTAL POLICIES ·
COMPLAINTS: We strive to make sure all things are in
excellent condition. In the event of a
housekeeping or maintenance complaint by guests, we will make the repair as
soon as possible. However, no refund
or rate adjustment will be given for unforeseen failures of utilities,
internet service or appliances, etc. ·
SERVICE
INTERUPTIONS: we cannot promise that there will be no
interruption for services we have no control over. These include, but are not limited to: electrical service, internet, telephone
connections, and cable or satellite television. We will make every effort to escalate any
interrupted service issues so they can be restored as quickly as
possible. No refund or rate adjustment
will be given for unforeseen failures/interruptions of these services. ·
PROPERTY: Villa St John is privately owned. The Owner and Property Manager reserve the
right to refuse service to anyone at their complete discretion. The
Owner and Property Manager will not be responsible for accident, injury or
for the loss of money, jewelry or valuables of any kind. The property will not be rented to anyone
under 25 years of age unless part of a guest or a family group. CONSTRUCTION
AND NOISE ·
St. John is experiencing a large amount of growth,
resulting in construction at different locations around the Island, including
Chocolate Hole Bay. Work generally begins at 7:00 am and ends by 3:30
p.m. weekdays and as such we do not offer refunds for construction related
issues. We appreciate your understanding of this situation. VILLA
MANAGER CONTACT INFORMATION
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